Returns & Refunds

Summary:

  • Returns can be completed within 14 days of the date of delivery.
  • All products shipped contain a return label inside each box.
  • If you would like to return a product, simply apply the label to the box and deliver to your nearest USPS location.
  • Upon returning the product with the purpose of a refund, the cost of shipping will be deducted from the total refund amount.
  • No full or partial refunds may be implemented for products that are open or where seals have been removed.
  • No returns or refunds on flower or pre-roll products.

Return & Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@findyourtruestate.com.

Exchanges (if applicable)

We only replace items if they are defective, damaged or in some instances where the purchase was made as an error. If you need to exchange it for the same item, send us an email at support@findyourtruestate.com and send your item to: PO Box 279, Louisburg, KS 66053 United States.

Shipping

To return your product, you should mail your product to: PO Box 279, Louisburg, KS 66053 United States.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.